Insights

Insights summarises the current search. The top half is about outcomes; the bottom half about how work moves.

Metrics

Metric	Definition
Completed	Issues whose current status is in the Done category
In progress	Issues whose current status is in the In Progress category
Median cycle time	From an issue's first move into an In Progress status to its final move to Done. Uses business hours when that's selected in Settings
85% finish within	The cycle time 85% of completed issues finish within
Reopened	Issues that left a Done status at least once
Inactive	Not done, and no status change for more than 7, 14 or 30 days
Rework	The share of status moves that go back to an earlier category (e.g. Done → In Progress)
Over SLA	Issues whose total time in a status exceeded its SLA (shown when SLAs are set)

Sections

• Completed per week: issues moved to Done each week, including weeks with none.
• Where issues are now: current status of each issue, grouped by category.
• Inactive work: the issues most likely stuck or forgotten.
• SLA breaches: worst overruns first.
• How work moves: the most common status changes; backward moves are marked rework.
• When changes happen: a weekday × hour heatmap in your local time.
• Who changes things, Which fields change most, Most changed issues.