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Known Issues & Limitations

This page lists current known issues, limitations, and workarounds for Charts - Reports and Graphs for Jira Dashboard.

Performance Issues

Large Dataset Performance

Issue: Charts may load slowly when processing more than 1000 issues Impact: Loading times of 10+ seconds on large datasets Workaround:

  • Use more specific JQL filters to reduce data scope
  • Limit time ranges (e.g., last 90 days instead of all time)
  • Consider breaking large charts into smaller, focused ones

Memory Usage with Multiple Charts

Issue: Browser memory usage increases with multiple charts on dashboard Impact: Potential browser slowdown with 10+ charts Workaround:

  • Limit to 8 charts per dashboard
  • Use browser refresh periodically
  • Close unused browser tabs

Data Display Issues

Custom Field Limitations

Issue: Some custom field types not fully supported for grouping Affected Fields:

  • Multi-select custom fields
  • Cascading select fields
  • User picker fields with multiple users

Workaround: Use labels or components for grouping instead

JQL Timeout on Complex Queries

Issue: Very complex JQL queries may timeout Impact: Chart fails to load with "Query timeout" error Workaround:

  • Simplify JQL queries
  • Remove unnecessary OR conditions
  • Use indexed fields in filters

Unicode Character Display

Issue: Some Unicode characters may not display correctly in chart labels Impact: Non-Latin characters appear as squares or question marks Workaround: Use ASCII characters in field values where possible

Chart-Specific Issues

Pie Chart Slice Limit

Issue: Pie charts become unreadable with more than 8 slices Impact: Small slices are difficult to distinguish Workaround:

  • Group smaller categories into "Others"
  • Use bar charts for more than 8 categories
  • Apply JQL filters to reduce categories

Line Chart Date Formatting

Issue: Date labels may overlap on line charts with many data points Impact: X-axis labels become unreadable Workaround:

  • Use shorter time periods
  • Enable label rotation in settings
  • Switch to area chart for better spacing

Scatter Plot Color Mapping

Issue: Color mapping not available for third dimension in scatter plots Impact: Limited visual differentiation of data points Workaround: Use different chart types for multi-dimensional data

Dashboard Integration

Gadget Sizing Constraints

Issue: Chart gadgets have minimum size restrictions Impact: Charts may not fit well in small dashboard spaces Workaround:

  • Use recommended gadget sizes
  • Create separate dashboards for different chart sizes
  • Use table view for compact displays

Permission & Access Issues

Cross-Project Permissions

Issue: Users may see empty charts if lacking permissions for some projects Impact: Incomplete data visualization without clear error indication Workaround:

  • Verify project permissions before creating charts
  • Use project-specific dashboards
  • Add permission checks to JQL queries

Shared Dashboard Access

Issue: Shared dashboards may not work correctly for users with different permissions Impact: Inconsistent chart data between users Workaround:

  • Use role-based dashboard sharing
  • Create permission-specific chart versions
  • Document required permissions for each chart